HomePad | Privacy Policy

1. General Provisions

1.1. This Privacy Policy (hereinafter, the “Policy”) defines the procedure for collecting, processing, using, and protecting personal data of HomePad Users.

1.2. HomePad highly respects user privacy and undertakes to protect personal data in accordance with the Law of the Republic of Armenia “On Personal Data Protection” and other applicable legal acts.

1.3. Company Information and Ownership. The HomePad digital platform is owned, managed, and operated by Goldex Group LLC, registered in Yerevan, Armenia. All rights, legal obligations, and operations related to the HomePad platform are administered by Goldex Group LLC. Contact Email: info@homepad.am

2. What Data We Collect

2.1. Profile Data. First name, last name, phone number, email address, building address, and apartment/property number.
2.2. Property Data. Information regarding ownership or residence basis required by the HOA to maintain a reliable resident registry and perform calculations.
2.3. Media Files. Photos, images, or documents voluntarily uploaded by the User when creating requests for technical issues, repairs, or maintenance.
2.4. Technical and System Data. IP address, device model, operating system, unique device identifiers (ID), and location (GPS) data (only with explicit user permission) to ensure secure operation of remote door/gate opening.

3. Purposes of Personal Data Processing

3.1. To ensure stable operation of the User account and user identification.
3.2. To quickly transfer User requests, inquiries, or complaints to the relevant HOA or management company for operational resolution.
3.3. To calculate HOA payments and securely process online payments.
3.4. To send PUSH notifications and messages about important events, emergencies, outages, and planned works in the building.
3.5. To ensure access control security (remote door opening) and prevent unauthorized entries.

4. Data Transfer to Third Parties

4.1. User personal data (first name, last name, address, and request content) is transferred only to the HOA chairperson or authorized management company employees servicing the relevant building and only for the performance of their direct duties.

4.2. During online payments, data is transferred to partner banks and payment organizations licensed by the Central Bank of the Republic of Armenia.

4.3. HomePad never sells, transfers, or discloses Users’ personal data to third parties for marketing, advertising, or other commercial purposes.

5. Data Security and Retention

5.1. HomePad applies all necessary modern organizational, cryptographic (encryption), and technical measures to protect personal data from unauthorized access, alteration, leakage, disclosure, or destruction.

5.2. Data is stored on protected servers during the entire period of the User’s use of the HomePad platform. The User may contact support at any time to request complete deletion of their account and all related data.

6. User Rights