1. General Provisions
1.1. These Terms of Use (hereinafter, the “Terms”) govern the relationship between the HomePad digital platform for multi-apartment building management (hereinafter, “HomePad”) and individuals or legal entities using the HomePad mobile application and web dashboard (hereinafter, the “User”).
1.2. HomePad is a technology platform that connects residents, homeowners associations, and management companies in order to digitize building management processes.
1.3. Installing the mobile application, registering in the system, or using any HomePad functionality means the User fully and unconditionally accepts these Terms.
1.4. Company Information and Ownership. The HomePad digital platform is owned, managed, and operated by Goldex Group LLC, registered in Yerevan, Armenia. All rights, legal obligations, and operations related to the HomePad platform are administered by Goldex Group LLC. Contact Email: info@homepad.am
2. HomePad Features and Services
- 2.1. Request Management. Create requests, inquiries, or complaints, attach photos, and track statuses and responses in real time.
- 2.2. Online Payments. View current HOA debt and make quick payments directly in the app through integrated payment systems.
- 2.3. Building Announcements. Receive important notices about building events, scheduled maintenance, and service outages.
- 2.4. Emergency Cases. Use a dedicated section for urgent actions and faster response in emergency situations.
- 2.5. Payment History. Access a complete history of all HOA payments and calculations made in the app.
- 2.6. Access Panel (Entrances). Open building entrance doors or gates directly from the mobile app without extra keys or chips.
- 2.7. Administrative Dashboard. Use a powerful and intuitive system for HOAs and management companies, including resident management, request handling, payment tracking, and financial reporting.
3. Registration and Account Security
3.1. To fully use HomePad, the User must complete registration by providing up-to-date, accurate, and reliable information (first name, last name, phone number, and residence or property address).
3.2. The User is personally responsible for maintaining the confidentiality of login credentials (username and password) and for any actions or requests performed through their account.
4. Payment Procedure and Service Fees
4.1. HOA and utility payments are processed through third-party licensed payment gateways and partner banks.
4.2. HomePad does not collect or store Users’ sensitive bank card data (CVV, card expiration date, etc.).
4.3. When making online payments, banks or payment providers may charge service fees. The User is informed about any such fee before final payment confirmation.
5. Rights and Obligations of the Parties
5.1. The User undertakes to:
- 5.1.1. Provide only accurate information during registration and when submitting requests or complaints.
- 5.1.2. Not use HomePad to distribute spam, offensive content, or clearly false information in shared building spaces or requests.
- 5.1.3. Not perform actions that may disrupt the normal technical operation of the HomePad app or web system.
5.2. HomePad has the right to:
- 5.2.1. Modify, update, add, or remove HomePad features and interface at any time to improve service quality.
- 5.2.2. Temporarily restrict or block a User account in case of violations of these Terms or Armenian legislation.
- 5.2.3. Suspend app operations for planned technical or preventive maintenance, with advance notice through the announcements system.
6. Limitation of Liability
6.1. The HomePad platform is provided on an “as is” basis. HomePad does not guarantee uninterrupted operation or complete absence of technical errors.
6.2. HomePad is a technology intermediary (platform) and is not responsible for the quality, timing, and scope of services provided by HOAs, management companies, or utility providers, nor for failures in third-party payment systems.
6.3. HomePad is not responsible for failures of physical entrance intercoms, doors, or gates caused by external factors, power outages, or wear and tear of installed equipment.
7. Changes to the Terms
7.1. HomePad management reserves the right to unilaterally amend these Terms. The new version becomes effective upon publication on the official HomePad website or in the mobile application.